Sour Grapes utilizes sentiment analysis and your preset keywords to hide comments that mention anything out of line. All comments are scanned as they come in, and any meanies get instantly thrown into the meanie pile.
Sentiment analysis done in real time using natural language processing.
Use automatic sentiment analysis, keyword lists, or both.
We monitor comments 24/7 - keeping your brand safe.
See hidden comments, post links, and stats all from the dashboard.
When you're running Facebook ads, your comments section inevitably becomes a reviews section, as well as valuable social validation. If you've got haters ruining your first impression, your ads will have a tough time converting. Sour Grapes will prune the weeds and make sure your ads automatically perform better than if they had negative comments!
Sour Grapes watches your posts 24/7 - we're always on, so you don't have to be.
Mean comments pose a risk to your brand. Nip the problem in the bud by automatically removing haters with Sour Grapes!
Let Sour Grapes deal with your haters. You need to focus on your fans.
FREQUENTLY ASKED QUESTIONS
Sour Grapes works by using Machine Learning to perform something known as a "sentiment analysis" for every comment. Think of this as a score that ranges from 0 to 1, with 0 being highly negative and 1 being highly positive.
We don't want to hide all comments with any negative aspect; sometimes they're useful for product feedback and other times, we want comment sections to feel organic. What we want to do, however, is ban comment trolls and people who have a highly negative opinion that would increase your CAC (customer acquisition cost).
In order to accomplish this, we've scanned 100k+ comments from our users in order to create an appropriate cutoff score. We then auto-hide everything below this threshold.
No. To be clear, we strongly believe you should have a good product and consider all feedback--positive and negative--to deliver the best customer experience possible. What we want to do is prevent bad actors (such as trolls, competitors, and extremely vocal customers who don't represent the average experience) from skyrocketing your CAC.
Consider that out of everyone who uses or purchases your product, the most likely person to leave a review or comment are those who have had a very negative experience. They're much more likely to be vocal than those who have had a positive experience. Sour Grapes simply evens the playing field.
A few seconds. Sour Grapes analyzes and hides comments nearly in real-time.
No, we do all the work for you.
Yes, you will be able to see all of your comments, including hidden ones.
You can use our "blacklist" feature to hide any comments containing certain words or our "whitelist" feature to include all comments that contain certain words.
Also you can manually flag individual comments as negative or positive in SourGrapes dashboard.
You can add unlimitted amount of Facebook accounts.